Help Center
How can we help you?
Welcome to Nauzell’s Help Center. We are here to support you! Find quick answers to the most common questions about buying and selling in our community.
Frequently Asked Questions
No. Nauzell is strictly for private individuals (C2C).
Commercial accounts or professional resale activities are strictly prohibited and will be suspended.
You must upload your own real photos of the item.
Internet photos, replicas, and counterfeits are strictly forbidden.
Fake or stock listings will be removed, and fraudulent accounts will be closed permanently.
If the item is defective, damaged, or not as described, the responsible party pays :
If the seller misrepresented the item → Seller pays.
If the buyer made a mistake → Buyer pays.
Money earned from sales goes into your Nauzell Balance.
You can use it to instantly buy on the platform or transfer it to your bank account via Stripe (Stripe charges the withdrawal fee, not Nauzell).
The buyer has 48 hours to click "Everything OK" or "I have an issue".
If no action is taken, the system automatically confirms the purchase.
Buyers then have 3 days to leave a permanent rating; if they don't, the system automatically assigns 5 stars to protect the seller.
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