10% off your 1st purchase with code Nauzell10

10% off your 1st purchase with code Nauzell10

Help Center

How can we help you?

Welcome to Nauzell’s Help Center. We are here to support you! Find quick answers to the most common questions about buying and selling in our community.

Frequently Asked Questions

No. Nauzell operates strictly within your own country (Canada, Australia, or New Zealand).

Cross-country viewing, buying, and shipping are not allowed.

No. Nauzell is strictly for private individuals (C2C).

Commercial accounts or professional resale activities are strictly prohibited and will be suspended.

You must upload your own real photos of the item.

Internet photos, replicas, and counterfeits are strictly forbidden.

Fake or stock listings will be removed, and fraudulent accounts will be closed permanently.

If the item is defective, damaged, or not as described, the responsible party pays :

If the seller misrepresented the item → Seller pays.

If the buyer made a mistake → Buyer pays.

Money earned from sales goes into your Nauzell Balance.

You can use it to instantly buy on the platform or transfer it to your bank account via Stripe (Stripe charges the withdrawal fee, not Nauzell).

The buyer has 48 hours to click "Everything OK" or "I have an issue".

If no action is taken, the system automatically confirms the purchase.

Buyers then have 3 days to leave a permanent rating; if they don't, the system automatically assigns 5 stars to protect the seller.

Contact Us

Still need help? Our human support team is ready to assist you.

Email support

Email support

[email protected]

Still need help?

Still need help?

Quick Support Response

Response time

Response time

Within 24 business hours

Human support

Human support

Real people, not bots, every message is read